Supported Formats
- PDF - Most common
- DOCX - Word documents
- TXT - Plain text
- Markdown - Formatted text
- JSON - Structured data
- XLSX - Spreadsheets
- HTML - Web pages
Upload Steps
1
Open Knowledge Base
Knowledge > Select knowledge base
2
Upload Documents
Click Upload Documents button
3
Select Files
- Drag and drop, or
- Click to browse
- Select one or more files
4
Set Metadata (Optional)
- Document title
- Category/tags
- Source URL
- Date
5
Process
Click Upload
- Documents chunked
- Embedded
- Indexed (takes minutes for large docs)
6
View Status
Track upload progress in Documents tab
Document Processing
Each document:- Parse - Extract text from format
- Chunk - Split into ~1KB sections
- Embed - Convert to vectors
- Index - Store in vector DB
- Ready - Available for search
- Small docs: seconds
- Large docs: minutes
- Batch uploads: hours
Chunking Strategy
Documents split intelligently:- Respect paragraph boundaries
- Keep context together
- Default: ~1KB per chunk
- Overlap: 10% between chunks
Metadata
Optional info attached to documents:- Search filtering
- Result ranking
- Citation tracking
Updating Documents
To update a document:- Delete old version
- Upload new version
- New version indexed
- Upload new version
- Old version auto-deleted
- New version indexed
Organizing Documents
Use metadata to organize:Search Filtering
Filter search results by metadata:Deleting Documents
Remove document from knowledge base:- Documents tab
- Select document
- Click Delete
- Confirm
Bulk Upload
Upload multiple documents:- Create ZIP file with documents
- Upload ZIP
- Noorle extracts and processes all
File Size Limits
- Per file: 100MB
- Per batch: 1GB
- Total account: 500GB (limit)
Processing Errors
Common errors and solutions:Testing Search
After upload, test search works:- Click Test Search
- Enter query
- Verify documents appear
- Check relevance