Channels Overview

Channels allow agents to interact with users on messaging platforms instead of just Console.

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Supported Channels

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How Channels Work

1. User sends message via Telegram/Slack/SMS
2. Platform forwards message to Noorle
3. Agent processes request
4. Response sent back to platform
5. User receives reply

All happens transparently to end user.

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Setting Up a Channel

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Platform-Specific Guides

• Telegram - Set up bot token and webhook
• Slack - Configure Events API and OAuth scopes
• SMS - SMS provider setup

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Message Limits

Each platform has character limits: Agent automatically handles splitting.

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User Identity

Each platform has user identification:

• Telegram: User ID + username
• Slack: User ID + profile
• SMS: Phone number

Agent can personalize responses based on identity.

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Message Types

Supported message features:

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Rate Limits

Platform-specific limits:

• Telegram: 30 messages/second per bot
• Slack: Per-workspace rate limits
• SMS: 100 messages/hour per number

Noorle enforces these automatically.

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Monitoring

Track channel activity:

1. Agents > Select agent
2. Activity tab
3. Filter by channel
4. See messages and responses

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Troubleshooting

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Channel not receiving messages

• Verify credentials are correct
• Check webhook is configured
• Ensure agent is Active
• Test with simple message

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Agent not responding

• Check agent is active
• Verify capabilities attached
• Look for errors in Activity log
• Test agent in Console first

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Messages truncated

• Platform character limit reached
• Agent response too long
• Check message limit in documentation
• Consider shortening responses

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Costs

For current pricing details, see Pricing.

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Next Steps

• Telegram Setup
• Slack Setup
• SMS Setup
• Creating Agents